Below you'll find answers to the most common questions about our services. If you can't find what you're looking for, please contact our team directly.
Booking Information
You can book a ride through our online reservation system, by calling our dispatch at (469) 401-1564, or by emailing info@arisetransit.com. We recommend booking at least 24 hours in advance to ensure availability.
For standard service, we recommend booking at least 24 hours in advance. For airport pickups and special events, 48-72 hours' notice is preferred. Last-minute bookings are accommodated based on availability.
Payment & Pricing
We accept all major credit cards, corporate accounts, and cash payments. Payment can be made in advance through our online system or at the time of service.
Our fares include the driver's time, fuel, standard amenities (bottled water, WiFi), and all applicable taxes. A 20% gratuity is automatically added to all fares for your convenience.
Services & Coverage
We serve the entire Dallas-Fort Worth metroplex, including Dallas, Fort Worth, Plano, Arlington, Irving, and surrounding suburbs. Long-distance service to Austin, Houston, and San Antonio is available by special arrangement.
For airport pickups, we monitor flight status in real-time and adjust your pickup time accordingly at no additional charge. Our wait time begins 15 minutes after your flight has landed and you've cleared customs/immigration.
Policies
Cancellations made more than 24 hours before scheduled service will receive a full refund. Cancellations within 24 hours of service will incur a 50% cancellation fee. No-shows will be charged the full fare amount.
Complaints & Feedback
You can file a complaint directly with us via our contact form, by emailing info@arisetransit.com, or by calling (469) 401-1564. For regulatory complaints, you can also call the DFW transportation hotline at (214) 670-5111.
Accessibility
Yes, wheelchair accessible vehicles are available upon request at standard rates. Please specify your accessibility needs when booking to ensure we provide the appropriate vehicle and assistance.
Business Services
Yes, we offer corporate accounts with customized billing, priority booking, and volume discounts. Contact our corporate sales team at info@arisetransit.com for details.
Still Have Questions?
If you couldn't find the answer to your question, please don't hesitate to contact us. Our customer support team is available 24/7 to assist you.
Regulatory Complaints
While we strive to provide excellent service, we understand that sometimes issues may arise. If you've experienced a problem with our service that requires regulatory attention:
To file a regulatory transportation complaint in the DFW area:
- Call the DFW Regional Transportation Hotline: (214) 670-5111
- You will receive a complaint tracking number for your reference
In compliance with Ordinance 29596 (effective 4/30/15)
Wheelchair Accessible Vehicles
Wheelchair accessible vehicles are available upon request.